{"id":9,"date":"2022-04-02T08:56:33","date_gmt":"2022-04-02T11:56:33","guid":{"rendered":"https:\/\/ead.carloschagas.org.br\/suporte\/?page_id=9"},"modified":"2022-04-05T14:57:51","modified_gmt":"2022-04-05T17:57:51","slug":"canais-de-atendimento","status":"publish","type":"page","link":"https:\/\/ead.carloschagas.org.br\/suporte\/","title":{"rendered":"Canais de Atendimento"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-90f92f5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"90f92f5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e8a140\" data-id=\"7e8a140\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b47adab elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"b47adab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Precisando de ajuda?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffe8f62 elementor-hidden-desktop elementor-widget elementor-widget-heading\" data-id=\"ffe8f62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Precisando de que tipo ajuda?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fca5b56 elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fca5b56\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a42fcd6\" data-id=\"a42fcd6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f32e08 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"1f32e08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-3271\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-3271\" aria-expanded=\"false\">Problemas de acesso ou erros<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-3272\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3272\" aria-expanded=\"false\">Ajuda para usar a plataforma<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-3273\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3273\" aria-expanded=\"false\">Problemas com aulas ao vivo<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-3271\" aria-expanded=\"false\">Problemas de acesso ou erros<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3271\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3271\" tabindex=\"0\" hidden=\"false\"><div style=\"background-color: #f7e7cb; padding: 10px 30px 10px 30px; color: #000000;\">\n<h3>Utilize esse formul\u00e1rio para solicitar suporte os problemas abaixo.<\/h3>\n\u2022 Usu\u00e1rio e senha inv\u00e1lidos<br \/>\n\u2022 Mesmo com a senha, n\u00e3o acessa \u00e0 plataforma<br \/>\n\u2022 N\u00e3o recebe o e-mail para redefinir senha<br \/>\n\u2022 Plataforma fora do ar\n<br \/><br \/>\n<\/div>\n<div style=\"float: left; width: 35%; padding: 10px;\"><br \/><b>Hor\u00e1rio de atendimento<\/b><br \/>\nDe seg a sex, de 8h \u00e0s 20h<!--<b>Solicita\u00e7\u00e3o urgente?<\/b>\n[Imagem com o link do Whatsapp]--><\/div>\n<div style=\"float: left; width: 65%; padding: 10px;\"><br \/>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f66-p9-o1\" lang=\"pt-BR\" dir=\"ltr\" data-wpcf7-id=\"66\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/suporte\/#wpcf7-f66-p9-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rios de contato\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"66\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_BR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f66-p9-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"9\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div>\n\t<div style=\"width:100%;\">\n\t\t<div style=\"float:left; width:50%; padding-right:5%;\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nome *\" value=\"\" type=\"text\" name=\"nome\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div style=\"float:left; width:50%\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"sobrenome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Sobrenome *\" value=\"\" type=\"text\" name=\"sobrenome\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div style=\"width:100%;\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail de cadastro na plataforma *\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div style=\"width:100%;\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"assunto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Assunto *\" value=\"\" type=\"text\" name=\"assunto\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div style=\"width:100%;\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"mensagem\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Mensagem * (Descreva aqui, o problema)\" name=\"mensagem\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<center>\n\t\t<div class=\"btn-wrapper\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar Mensagem\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/center>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3272\" aria-expanded=\"false\">Ajuda para usar a plataforma<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3272\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3272\" tabindex=\"0\" hidden=\"hidden\"><div style=\"background-color: #f7e7cb; padding: 10px 30px 20px 30px; color: #000000;\">\n<h3>Utilize esse formul\u00e1rio para solicitar ajuda.<\/h3>\n\u2022 D\u00favidas e dificuldades em inserir conte\u00fados e atividades na plataforma.\n<br \/><br \/>\n<\/div>\n<div style=\"float: left; width: 35%; padding: 10px;\">\n<br \/>\n<b>Hor\u00e1rio de atendimento<\/b><br \/>\nDe seg a sex, de 8h \u00e0s 17h\n<br \/>\n<!--<b>Solicita\u00e7\u00e3o urgente?<\/b>\n[Imagem com o link do Whatsapp]-->\n\n<\/div>\n<div style=\"float: left; width: 65%;\"><br \/>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f132-p9-o2\" lang=\"pt-BR\" dir=\"ltr\" data-wpcf7-id=\"132\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/suporte\/#wpcf7-f132-p9-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rios de contato\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"132\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_BR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f132-p9-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"9\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div>\n\t<div style=\"width:100%;\">\n\t\t<div style=\"float:left; width:50%; padding-right:5%;\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nome *\" value=\"\" type=\"text\" name=\"nome\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div style=\"float:left; width:50%\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"sobrenome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Sobrenome *\" value=\"\" type=\"text\" name=\"sobrenome\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div style=\"width:100%;\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail de cadastro na plataforma *\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div style=\"width:100%;\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"assunto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Assunto *\" value=\"\" type=\"text\" name=\"assunto\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div style=\"width:100%;\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"mensagem\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Mensagem * (Descreva aqui, sua solicita\u00e7\u00e3o, d\u00favida ou dificuldade)\" name=\"mensagem\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<center>\n\t\t<div class=\"btn-wrapper\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar Mensagem\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/center>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3273\" aria-expanded=\"false\">Problemas com aulas ao vivo<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3273\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3273\" tabindex=\"0\" hidden=\"hidden\"><div style=\"background-color: #f7e7cb; padding: 10px 30px 10px 30px; color: #000000; margin-bottom: 20px;\">\n<h3>Para resolver problemas de suporte \u00e0s aulas ao vivo, utilize um dos links abaixo.<\/h3>\n<\/div>\n<div style=\"float: left; width: 35%; padding: 10px;\">\n<br \/>\n<b>Hor\u00e1rio de atendimento<\/b>\n<br \/>\nDe seg a sex, de 8h \u00e0s 17h\n<br \/><br \/>\n<b>Solicita\u00e7\u00e3o urgente?<\/b>\n<br \/>\n<i class=\"fa fa-whatsapp\" style=\"font-size: 20px;\"><\/i> (51) 3737-7000\n<br \/>\n<\/div>\n<div style=\"float: left; width: 65%;\">\n<div style=\"float: left; width: 48%; margin-bottom: 50px;\">\n<h3>Solicitar Suporte<\/h3>\n<center style=\"padding-bottom: 60px;\"><img decoding=\"async\" style=\"border: solid 1px gray;\" src=\"https:\/\/ead.carloschagas.org.br\/suporte\/wp-content\/uploads\/2022\/04\/capa-form-elos.png\" \/><\/center>&nbsp;\n\n<center><a style=\"border: solid #eb9162 2px; background-color: #d85511; padding: 10px; width: 30%; color: white; font-weight: bold;\" href=\"https:\/\/ajuda.elos.vc\/kb\/form\/3392\/contato-com-suporte-elos\" target=\"_blank\" rel=\"noopener\">Abrir Chamado<\/a><\/center><\/div>\n<div style=\"float: right; width: 48%; margin-bottom: 50px;\">\n<h3>Base de Conhecimento Elos<\/h3>\n<center style=\"padding-bottom: 60px;\"><img decoding=\"async\" style=\"border: solid 1px gray;\" src=\"https:\/\/ead.carloschagas.org.br\/suporte\/wp-content\/uploads\/2022\/04\/capa-base-de-conhecimento-elos.png\" \/><\/center>&nbsp;\n\n<center><a style=\"border: solid #eb9162 2px; background-color: #d85511; padding: 10px; width: 30%; color: white; font-weight: bold;\" href=\"https:\/\/ajuda.elos.vc\/kb\/article\/150995\/tudo-sobre-o-elos\" target=\"_blank\" rel=\"noopener\">Central de Ajuda<\/a><\/center><\/div>\n<\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ed6977 elementor-hidden-desktop elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7ed6977\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c2a8abb\" data-id=\"c2a8abb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f06c6a9 elementor-hidden-tablet elementor-widget elementor-widget-toggle\" data-id=\"f06c6a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2521\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2521\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Problemas de acesso ou erros<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2521\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2521\"><div style=\"padding: 10px 30px 20px; background-color: #f7e7cb; color: #000000;\">\n<h3>Utilize esse formul\u00e1rio para solicitar suporte os problemas abaixo.<\/h3>\n\u2022 Usu\u00e1rio e senha inv\u00e1lidos<br \/>\n\u2022 Mesmo com a senha, n\u00e3o acessa \u00e0 plataforma<br \/>\n\u2022 N\u00e3o recebe o e-mail para redefinir senha<br \/>\n\u2022 Plataforma fora do ar<br \/>\n<\/div>\n<div style=\"padding: 10px;\">\n<b>Hor\u00e1rio de atendimento<\/b><br \/>\nDe seg a sex, de 8h \u00e0s 20h<!--<b>Solicita\u00e7\u00e3o urgente?<\/b>\n[Imagem com o link do Whatsapp]-->\n<\/div>\n<div style=\"padding:10px;\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f66-p9-o3\" lang=\"pt-BR\" dir=\"ltr\" data-wpcf7-id=\"66\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/suporte\/#wpcf7-f66-p9-o3\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rios de contato\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"66\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_BR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f66-p9-o3\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"9\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div>\n\t<div style=\"width:100%;\">\n\t\t<div style=\"float:left; width:50%; padding-right:5%;\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nome *\" value=\"\" type=\"text\" name=\"nome\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div style=\"float:left; width:50%\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"sobrenome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Sobrenome *\" value=\"\" type=\"text\" name=\"sobrenome\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div style=\"width:100%;\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail de cadastro na plataforma *\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div style=\"width:100%;\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"assunto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Assunto *\" value=\"\" type=\"text\" name=\"assunto\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div style=\"width:100%;\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"mensagem\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Mensagem * (Descreva aqui, o problema)\" name=\"mensagem\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<center>\n\t\t<div class=\"btn-wrapper\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar Mensagem\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/center>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2522\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2522\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Ajuda para usar a plataforma<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2522\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2522\"><div style=\"background-color: #f7e7cb; padding: 10px 30px 20px 30px; color: #000000;\">\n<h3>Utilize esse formul\u00e1rio para solicitar ajuda.<\/h3>\n\u2022 D\u00favidas e dificuldades em inserir conte\u00fados e atividades na plataforma.\n\n<\/div>\n&nbsp;\n<div style=\"padding: 10px;\">\n\n<b>Hor\u00e1rio de atendimento<\/b><br \/>\nDe seg a sex, de 8h \u00e0s 17h\n\n<!--<b>Solicita\u00e7\u00e3o urgente?<\/b>\n[Imagem com o link do Whatsapp]-->\n\n<\/div>\n<div style=\"padding:10px;\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f132-p9-o4\" lang=\"pt-BR\" dir=\"ltr\" data-wpcf7-id=\"132\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/suporte\/#wpcf7-f132-p9-o4\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rios de contato\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"132\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_BR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f132-p9-o4\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"9\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div>\n\t<div style=\"width:100%;\">\n\t\t<div style=\"float:left; width:50%; padding-right:5%;\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nome *\" value=\"\" type=\"text\" name=\"nome\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div style=\"float:left; width:50%\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"sobrenome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Sobrenome *\" value=\"\" type=\"text\" name=\"sobrenome\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div style=\"width:100%;\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail de cadastro na plataforma *\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div style=\"width:100%;\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"assunto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Assunto *\" value=\"\" type=\"text\" name=\"assunto\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div style=\"width:100%;\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"mensagem\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Mensagem * (Descreva aqui, sua solicita\u00e7\u00e3o, d\u00favida ou dificuldade)\" name=\"mensagem\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<center>\n\t\t<div class=\"btn-wrapper\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar Mensagem\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/center>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2523\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2523\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Problemas com aulas ao vivo<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2523\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2523\"><div style=\"background-color: #f7e7cb; padding: 10px 30px 10px 30px; color: #000000; margin-bottom: 20px;\">\n<h3>Para resolver problemas de suporte \u00e0s aulas ao vivo, utilize um dos links abaixo.<\/h3>\n<\/div>\n<div style=\"padding: 10px;\">\n<b>Hor\u00e1rio de atendimento<\/b><br \/>\nDe seg a sex, de 8h \u00e0s 17h<br \/><br \/>\n<b>Solicita\u00e7\u00e3o urgente?<\/b><br \/>\n<i class=\"fa fa-whatsapp\" style=\"font-size: 20px;\"><\/i> (51) 3737-7000\n<\/div>\n<div style=\"margin:3%\">\n<div style=\"margin-bottom: 50px;\">\n<center><h3>Solicitar Suporte<\/h3><\/center>\n<center style=\"padding-bottom: 20px;\"><img decoding=\"async\" style=\"border: solid 1px gray;\" src=\"https:\/\/ead.carloschagas.org.br\/suporte\/wp-content\/uploads\/2022\/04\/capa-form-elos.png\" \/><\/center>\n<center><a style=\"border: solid #eb9162 2px; background-color: #d85511; padding: 10px; width: 30%; color: white; font-weight: bold;\" href=\"https:\/\/ajuda.elos.vc\/kb\/form\/3392\/contato-com-suporte-elos\" target=\"_blank\" rel=\"noopener\">Abrir Chamado<\/a><\/center><\/div>\n<div style=\"margin-bottom: 50px;\">\n<center>\n<h3>Base de Conhecimento Elos<\/h3><\/center>\n<center style=\"padding-bottom: 20px;\"><img decoding=\"async\" style=\"border: solid 1px gray;\" src=\"https:\/\/ead.carloschagas.org.br\/suporte\/wp-content\/uploads\/2022\/04\/capa-base-de-conhecimento-elos.png\" \/><\/center>&nbsp;\n\n<center><a style=\"border: solid #eb9162 2px; background-color: #d85511; padding: 10px; width: 30%; color: white; font-weight: bold;\" href=\"https:\/\/ajuda.elos.vc\/kb\/article\/150995\/tudo-sobre-o-elos\" target=\"_blank\" rel=\"noopener\">Central de Ajuda<\/a><\/center><\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Precisando de ajuda? Precisando de que tipo ajuda? Problemas de acesso ou erros Ajuda para usar a plataforma Problemas com aulas ao vivo Problemas de acesso ou erros Utilize esse formul\u00e1rio para solicitar suporte os problemas abaixo. \u2022 Usu\u00e1rio e senha inv\u00e1lidos \u2022 Mesmo com a senha, n\u00e3o acessa \u00e0 plataforma \u2022 N\u00e3o recebe o [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ead.carloschagas.org.br\/suporte\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ead.carloschagas.org.br\/suporte\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ead.carloschagas.org.br\/suporte\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ead.carloschagas.org.br\/suporte\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ead.carloschagas.org.br\/suporte\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":262,"href":"https:\/\/ead.carloschagas.org.br\/suporte\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":305,"href":"https:\/\/ead.carloschagas.org.br\/suporte\/wp-json\/wp\/v2\/pages\/9\/revisions\/305"}],"wp:attachment":[{"href":"https:\/\/ead.carloschagas.org.br\/suporte\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}